Privacy and Terms Statement

Hound Hugger DIY™ values our website users. Your privacy and trust are very important to us. We recognize that you may be concerned about the collection, use and disclosure of the personally identifiable information that we collect when you use the services offered on our website. This Privacy and Terms Statement describes the information that we collect from you and how we use it. By using this website, you are accepting the practices described in this Statement. If you have any questions or comments regarding this Statement, please contact us at [support at houndhuggerdiy.com]. If you disagree with the way we collect and process personal and non-personal information, please do not use this website.

Scope of Policy

This Policy applies to this website as well as all webpages Hound Hugger DIY hosts. It regulates the processing of information relating to you and grants both of us various rights with respect to your personal data. It also informs you of how to notify us to stop using your personal information. We are located in the United States of America. You may be located in a country that has laws which are more restrictive about the collection and use of your personal information. However, by using our website, you agree to waive the more restrictive laws and agree to be governed by the laws of the United States of America.

What Information Do We Collect?

We collect your personal information such as your name, address, telephone number(s), mobile numbers and email address, credit card number(s), bank account(s), or other unique information about you, only if you voluntarily submit such information to us during the registration process, or though the course of communicating with us about the products and services provided on our website. We may collect this same information about other persons when you provide it to us.
This information is then recorded to support your participation in the services you select. For example, the information is used to purchase a product, to enroll you in our newsletters, to track your preferences, respond to your requests, and to keep you informed about new products and other updates.

Note: No sensitive health information is collected. We do not collect information about past, present or potential future medical conditions or treatments.

We, in turn, will use our best efforts to keep your personal information safe, secure and confidential in accordance with our full Privacy and Terms Statement. If you believe that any of your personal information is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any personal information found to be incorrect.

What We Do With Personal Information

We use the information we gather on our website to provide you with the services and or products you have requested. This may include that we
request and require various personal data and/or personal information to understand your needs and provide you with better services. In addition, we may use such data and personal information for the following reasons: (1) for internal record keeping, (2) to improve our products, services or websites, (3) to periodically send promotions about new products or services or other special offers from which you may unsubscribe at any time, (4) for aggregate, non-identifiable data for research purposes, (5) to customize the respective products or services you purchase or use according to your interests and/or (6) for support or communication related to your product or service.

If you opt in to receive a free product or purchase any product sold by us or promoted by us, you will automatically be subscribed to our free email notifications. If you do not wish to receive these notices, you may opt out at any time. We include an unsubscribe link at the bottom of every email we send. If you have any trouble opting out, please send an email to us. We will manually remove you from our email list(s).

You may have to provide a credit card to buy products and services from our website. We use third party billing services for goods you purchase and have no control over these services. The service is not allowed to use personally identifiable information except for the purpose of providing this service. We use our commercially reasonable efforts to make sure that your credit card number is kept strictly confidential by using only third party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
Except as otherwise provided in this policy, we will never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission.

Storage

All data and personal information is stored through a data management system. This data and personal information can only be accessed by those who help manage that information in order to deliver email or otherwise contact those who would like to receive our correspondence. You agree and acknowledge that we, including but not limited to our team, staff, and those who manage the data management system may have access to your personal information.

Confidentiality and Disclosure

All personal information will be held in confidentiality and will not be disclosed to third parties, except that we may disclose personal information and personally identifiable information: (1) pursuant to the terms of this Privacy and Terms Statement, (2) if we are required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the law, (4) to comply with any legal process served on either us or our partners, sponsors, investors, or affiliates, (5) to protect and defend our rights or property or those of our users or purchasers, and/or (6) to act as immediately necessary in order to protect the personal safety of our users, purchasers, or the public. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Viewing by Others

Note that whenever you make your personal information available for viewing by others such as through our products, services, websites or social media, the personal information that you share also can be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized use by others of such personal information that you voluntarily share online or in any other manner.

Use of Cookies

When you use our site or our services, or visit advertisements and other content served by or on behalf of our site located on other websites, Hound Hugger DIY™ sets a cookie, a small bit of code stored on your computer that enables you to manage your purchases and makes your next visit easier and more useful to you. Cookies also enable our systems to recognize your browser and to provide features such processing orders, offering surveys and free giveaways, as well as personalizing your overall online experience with us. For more detailed information on our use of cookies, please visit our Cookie Policy.

You are always free to decline our cookies if your browser permits; but if you do so, you may not be able to use certain essential features on the site and may be required to re-enter information more frequently to use certain services on the website.

IP Addresses

In addition, Hound Hugger DIY™ also records your IP address, which is the Internet address of your computer and information such as your browser type and operating system, when using certain features. This information helps us learn about the geographical distribution of our website visitors and the technology they use to access our site and helps us to maintain a higher level of security and accountability for users who access secure features.

Third Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Third party information is information about you that we acquire from a third party which may include personal, demographic, behavioral and indirect information. This collection may include, but not limited to, first party cookies, third party cookies, anonymous cookies, persistent identifiers, email opt in, and search engine keywords. We have no access or control over these cookies and other tracking devices used by third party advertisers and networks. We have no responsibility or liability for the policies and practices of these parties.

Promotional Offers

On occasion, we may send you an offer on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please click the unsubscribe link located at the bottom of our emails.

What If I Don’t Want to Share My Information?

Participating on our site is optional. If you choose not to engage or provide personal information, you can still use the Hound Hugger DIY™ website. However, you will not be able to make purchases, access resources, participate in the comments, or receive email subscription services. Hound Hugger DIY™ views the customer information that it collects as a trusted asset for which we take great care not to misuse.

Security

Hound Hugger DIY™ employs a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration or destruction.

We control this site from offices in the United States of America. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Further, the information you enter when making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. Please note that if you give out personal information online through a discussion board or posting site, that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in these forums. You disclose such information at your own risk.

Please be advised that, although we take commercially reasonable technological precautions to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure; therefore, we cannot and do not warrant that your information will be absolutely secure. Any transmission of data at or through our website is at your own risk. However, access to your information is strictly limited and not accessible to the public.

Age of Consent

All of our sites and services are intended for users who are 18 or older and fully able and competent to abide by and comply with our policies. Minors under the age of 18 should use our sites or services in conjunction with a parent or guardian. You acknowledge that we do not verify the age of our users nor have any liability to do so. If you do not meet or agree with all of the foregoing requirements, you must not access or use any of our sites or services.

Links to Other Websites

We may provide links and pointers to other websites maintained by third parties that may take you outside of our products, services or websites. These links are provided for your convenience and the inclusion of any link in our products, services or websites to any other website does not imply our endorsement, sponsorship, or approval of that website or its owner. We do not endorse and we are not responsible for the views, opinions, facts, advice, or statements provided by external resources referenced in our website or its content, or their accuracy or reliability. We assume no responsibility for errors or omissions caused by other websites that may be included our products, services or websites. We have no control over the contents or functionality of those websites and so we accept no responsibility for any loss, damage, or otherwise that may arise from your use of them and therefore we do not guarantee the accuracy, completeness, or usefulness of any other website or their content. It is your responsibility to review the terms and conditions and privacy policies of those linked websites to confirm that you understand and agree with those policies.

California Users’ Privacy Rights

Californian users of Hound Hugger DIY™ have additional rights afforded to them under the California Consumer Privacy Act (CCPA).

For more details about the personal information Hound Hugger DIY™ has collected in the past year, please see section “What Information Do We Collect?”. For details on how we use that information and who we share it with, please see section “What We Do With Personal Information”.

The CCPA gives California consumers various rights with respect to the personal information we collect, including:

The right to request information about personal information that we have collected about that customer in the 12 months preceding the customer’s request (including the categories of information collected, the source of that information, the business purpose of that collection, the categories of third parties with whom that information is shared, and the specific pieces of personal information collected about that particular customer);
The right to receive requested information in a readily-usable format if provided electronically;
The right to request that we delete any personal information about the consumer that we have collected (although we may be entitled to retain some information for certain purposes);
The right to opt-out of “sales” of personal information to third parties, if applicable; and
The right to freely exercise your rights without being denied goods or services.

California users may make a request by contacting us at [support at houndhuggerdiy.com]. We will authenticate your request using the email address associated with your Hound Hugger DIY™ account and if necessary, proof of residency.

Only you or a person legally registered with an applicable, controlling governmental authority that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

If you are a California resident, we will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We may deny deletion requests in whole or in part as permitted or required by applicable law. We do not charge a different price or rate or provide a different level or quality of goods or services based on your exercising your CCPA rights. We do not sell personal information.

Compliance with These Terms of Service

You agree to comply with all federal, state and local laws, rules and regulations regarding online conduct and transmission of information. To determine your compliance with this Privacy and Terms Statement and any applicable laws, we reserve the right, but not the obligation, to monitor your use of our websites and the purchase of any online service or product offered by Hound Hugger DIY (collectively, “online services”). We also reserve the right:

To refuse to post or to remove any information or materials, in whole or in part, that it deems in its sole discretion to be unacceptable, offensive, or in violation of this Privacy and Terms Statement and/or any applicable laws.
To suspend or discontinue the availability of our websites and/or any portion or feature of our websites at any time at our sole discretion and without prior notice.

Using our Websites and Online Services

You are only entitled to use our websites for lawful purposes and pursuant to the terms and conditions of this Privacy and Terms Statement, and applicable laws. Your use of our Website may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of our websites, or other actions that Hound Hugger DIY in its sole discretion and from time to time, may elect to take. We reserve the right to suspend or discontinue the availability of our website and/or any portion or feature of our website at any time at our sole discretion and without prior notice.

You shall not (nor attempt to or otherwise authorize, encourage, or support a third party’s attempts to) create derivative works of or make commercial use of the content on our websites (“content”). You shall also not (nor attempt to or otherwise authorize, encourage, or support a third party’s attempts to) circumvent, re-engineer, decrypt, break, or otherwise alter or interfere with our websites in any manner. You shall also not reproduce, modify, distribute, sell, or otherwise transfer any rights in and/or to any content. You shall not metatag, provide links to, frame, or mirror our websites without the prior express written permission of Hound Hugger DIY.

You shall not be permitted to do any of the following, as determined by Hound Hugger DIY, in its sole discretion, each of which may result in your loss of the right to access and use our websites and/or online services: (a) violate the terms and conditions of this Privacy and Terms Statement, or applicable law; (b) restrict, inhibit, or prevent any access to, use, or enjoyment of our websites or any online service; or (c) through the use of our websites or any online service, defame, abuse, harass, offend, or threaten anyone or any entity.

You acknowledge that you are solely responsible for providing and maintaining all equipment, hardware, software and means of communication, and charges for all related services, for your access to and use of the websites or any online services.

Intellectual Property Rights

The name “Hound Hugger DIY,” email address of [support at houndhuggerdiy.com], houndhuggerdiy.com, and other trade names, URLs, and website domain names owned and/or operated by Hound Hugger DIY, LLC and our graphics, logos, page headers, button icons, scripts, and service names are copyrights, service marks, trademarks and/or trade dress of Hound Hugger DIY (collectively, the “proprietary marks”). You may not use the proprietary marks without our prior express written permission, which permission may be withheld in our sole discretion. We make no proprietary claim to any third party names, trademarks, or service marks appearing on our websites. Any third party names, trademarks, and service marks are property of their respective owners.

The content, downloads, and other data and information viewable on, contained in, or downloadable from our websites and the proprietary marks, and all other intellectual property, proprietary rights, or other rights related to tangible and intangible property which are used, developed, comprising, embodied in, or provided in connection with our websites and online services (collectively, the “intellectual property”), are copyrighted or trademarked by, or otherwise licensed to, Hound Hugger DIY or our content suppliers. Viewing, reading, printing, downloading, or otherwise using the intellectual property does not entitle you to any ownership or rights in and/or to the intellectual property.

Disclaimer of Warranties

ALL CONTENT CONTAINED ON HOUND HUGGEER DIY’ WEBSITE OR NEWSLETTER, OR ANY OTHER PRODUCTS OR MATERIALS PROVIDED BY OR THROUGH HOUND HUGGEER DIY OR WHICH IS OTHERWISE DERIVED OR ACQUIRED BY ANY PERSON THEREFROM IS “AS IS”, “WHERE IS” AND “WITH ALL FAULTS”. HOUND HUGGEER DIY MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. HOUND HUGGEER DIY HEREBY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY AND ALL OTHER IMPLIED WARRANTIES. Notwithstanding any other agreement or other communications to the contrary, your receipt or use of any content contained on our websites or online services assumes acknowledgement of this Disclaimer of warranties and your agreement with the terms and conditions contained herein.

Refund Policy

Of course we hope you love your purchase of any materials or products obtained through Hound Hugger DIY, but if you ordered an incorrect product or your order doesn’t meet your expectations, please contact us within 30 days of your item’s arrival and we will gladly work with you to refund the item.

Refunds are subject to the following terms and conditions:

You must first contact us by email at [support at houndhuggerdiy.com] to request a Returned Material Authorization (RMA) number. Write the RMA number on the shipping label of each box to be returned. Please be advised that any product returned without an RMA number or returned beyond 30 days of delivery of the product to you, will not be accepted and will be returned to you at your expense.

Products must be un-opened in their original packaging to be accepted for return. If we elect to accept the return of an opened product (which we may decline at our sole discretion), such opened products are subject to a 20% restocking fee. You are responsible for paying shipping costs for returning an item. Return packages with insufficient postage will not be accepted.

Refunds are equivalent to the purchase price of the item. Shipping costs are non-refundable.

Products must be returned and received to us in original condition. We will not accept products damaged in return transit, so please be sure to package the product well and consider insuring shipment.

No returns/refunds/exchanges are given on discontinued items and clearance items.

If products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.

Our refund policy only applies to products, and does not apply to any memberships, registrations or subscriptions to online services.

Cancellation Policy

You may cancel your subscription for online services at any time upon the delivery of written notice via email to [support at houndhuggerdiy.com].

Affiliate Disclaimer

From time to time, we may endorse, promote or suggest services and/or products. Our recommendations will be based solely on our determination that the service/product is of value to you based on our usage or review of the service/product and/or our relationship with the provider/producer of such service/product. Reviews and recommendations are in no way a guarantee, representation or warranty as to the suitability of any service/product for any particular purpose. You are solely responsible for the decision to obtain and utilize the service or item. Hound Hugger DIY is not liable in any way as a result of your service/product purchase or use. For more information, please see our Affiliate Disclosure.

By entering a giveaway hosted by Hound Hugger DIY or by our affiliated service or product sponsors, you agree that you are subscribing to the sponsor’s email newsletters and grant your approval for them to contact you regarding offers, information on giveaways and special promotions.

Limitation on Liability of Hound Hugger DIY

Any liability of Hound Hugger DIY, whether in contract, tort, negligence, or otherwise, shall be limited to direct and actual damages not to exceed the fees received by Hound Hugger DIY from your use of, registration for and subscription to any online services. We will not be liable for any losses, damages, claims, costs, expenses or other liabilities resulting directly or indirectly from the use of or reliance upon any content contained in our websites or online services. Without limitation, we shall not be responsible or liable for any loss or damages, either directly or indirectly, related to (1) any loss of any kind; (2) an inability to access or utilize, or any delay in accessing or utilizing, the website or any links contained therein to or from any other websites or content; (3) any information or content not contained on our websites, or the failure of Hound Hugger DIY to provide, or any delay in providing, any particular content, or any error in the transmission of any content; or (4) the use of any content contained on our websites in any way that may be deemed unsuitable for its intended purpose or that is against industry standards.